The terms and conditions below along with all other information provided on this website form the basis of the contract between you ('you' refers to all persons on the booking) and Passport to Greece (also referred to as 'PTG, we, us, our, or ourselves').
We act as a booking agent for the accommodation providers and, as such, bookings for their accommodations and services will form a direct contract between you and the third party accommodation provider.
TERMS AND CONDITIONS
The person who makes the booking must be a minimum legal age of 18 years and have the authority to make the booking on the basis of these booking conditions. The person who submits the booking form will become the 'Lead Name' for the booking. We deal with the 'Lead Name' in all correspondence and the 'Lead Name' will be responsible for keeping everyone in the group informed of the booking details and for the payment of the booking.
When the booking is made a deposit of 25% of the total villa rental must be paid within 7 days of our written notification being issued confirming your provisional reservation (unless this is within 8 weeks of the rental period commencing when the full amount for the booking is required).
Your booking will be confirmed when the full deposit is received and a contract will exist as soon as the confirmation invoice is issued. Please check your confirmation invoice (and all other documentation issued by us) carefully and contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes at a later date. We regret we cannot accept liability if we are not notified of errors within 24 hours of issuing the confirmation invoice. Pay particular attention to the date your final payment is due (8 weeks before the rental period commences). If your rental payment is not received by this date we reserve the right to treat your booking as cancelled by you and retain your deposit payment.
The villa will be available for you to check into from 4pm on the day your rental period commences until 12 midday on the day your rental period ends (unless otherwise agreed in writing).
WEBSITE ACCURACY
All information supplied by PTG is in good faith and all reasonable measures have been taken to ensure it's accuracy. However, occasionally changes outside our control occur and we reserve the right to make corrections in both text and prices as soon as we become aware of errors.
Occasionally facilities described on this website may be withdrawn or limited by the accommodation providers for reasons such as maintenance, bad weather or lack of demand. Wherever possible we will advise you of the withdrawal of any significant facility as soon as possible.
Some activities/facilities e.g. water sports, water parks, restaurants etc. may not be
available in low season. Regrettably, as these activities are normally managed by independent local operators we have no control over their availability.
PRICES
All prices are quoted in Pounds Sterling and are per property per week. The advertised prices are accurate at the date published but we reserve the right to alter them. Occasionally various discounts may be offered. The rate payable by you is the advertised price at the time of booking. Please note that rates can go up or down so late bookings are not always cheaper.
CHANGES BY YOU
If, after your confirmation invoice has been issued, you wish to change any detail of your booking we will do our best to try to help, subject to availability, provided that written notification of the alteration request is received from the 'Lead Name'. Any changes will be subject to an amendment fee of £20 for each alteration, at our discretion. The cost of the new arrangements will be based on the prices that apply on the day you request the change, and may not be the same as when your booking was originally confirmed.
Please note: If you wish to change your accommodation this will be treated as a cancellation of the original booking and cancellation charges, as stated in the section of this page entitled 'Cancellation', will apply.
CHANGES BY US
It is highly unlikely that we will have to make changes to your booking once it has been confirmed, but very occasionally it may be necessary, so we must reserve the right to do so. In the vast majority of cases these are minor alterations and we will do our utmost to advise you at the earliest opportunity. If there is a major change, we will pass the new details to you together with any compensation the accommodation provider may offer and you may either:
- Accept the change in arrangement
- Transfer your booking to an alternative accommodation (subject to availability) with any difference in price being payable/refunded accordingly
- Cancel your reservation and receive a full refund of all monies paid
CANCELLATION
We aim to provide your holiday as booked, however we may be forced to cancel your reservation in certain circumstances, for example, if you fail to make payment on time or for reasons of 'force majeur'. Such circumstances will usually include, but are not limited to, war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics and health risks. This is extremely unlikely, but if this situation does occur, we will only be able to make refunds if we are able to obtain refunds from the accommodation providers.
You may cancel your reservation at any time. All cancellations must be notified to us in writing by the 'Lead Name' and will become effective from the date of receipt. The more notice you give us, the lower the cancellation charge. The closer your cancellation is to the rental period commencing the less likely we are to recover the costs by re-letting the accommodation at full price, therefore the cancellation charges increase as the rental period approaches.
| PERIOD OF NOTICE GIVEN |
THESE CHARGES ARE A PERCENTAGE OF THE TOTAL RENTAL COST |
More than 56 days |
Deposit only |
55 - 43 days |
40% |
42 - 29 days |
50% |
28 - 22 days |
70% |
21 - 15 days |
90% |
14 - 0 days |
100% |
If you cancel any 'optional extras' for which there is a charge e.g. a baby cot, you may lose part or the entire amount paid for them.
Note: If the reason for your cancellation is covered under the Terms and Conditions of your insurance policy you may be entitled to reclaim these charges. Claims must be addressed directly to the insurance company concerned.
SPECIAL REQUESTS
If you make a special request it will be passed on to the relevant accommodation provider and they will do their best to comply, but unfortunately, neither we nor the accommodation provider can guarantee to do so and it will not form part of our contractual obligations.
SPECIAL REQUIREMENTS OR MEDICAL CONDITIONS
Any special requirements which are vital to your enjoyment of the accommodation (e.g. provision of a baby cot) or existing medical conditions/disability which may affect the use of your accommodation must be advised to us in writing prior to confirming your booking. If we are not advised of the full details at the time of booking we cannot be held liable for the provision of the requirement or the suitability of the accommodation and, if it subsequently becomes necessary to change your accommodation or cancel your reservation, cancellation charges, as specified in the paragraph entitled 'Cancellation', will apply.
LIABILITY
Our obligation and that of our accommodation providers is to take reasonable skill and care to arrange for the provision of the advertised facilities and services. We have taken all reasonable care to ensure that the accommodation is provided by by reputable owners. These owners should follow the local and national laws and regulations of the country in which the accommodation is provided. However, health, safety and hygiene standards overseas may be lower than those in your own country and it is ultimately your responsibility for the care and safety of the members of your party and the adequate supervision of children. We act as the booking agent for the accommodation providers and accept no liability whatsoever for any death, personal injury, loss or damage of any kind. However, in the event we are found liable on any basis, our liability is limited to the commission we earn in respect to the booking in question.
DATA PROTECTION
PTG will not under any circumstances disclose your personal information to any third party without your express permission, excepting that which is required by a supplier to process your booking or, should it become necessary, to provide this information to any authority as required by law, to investigate, prevent or take action regarding possible illegal activities.
BUILDING WORKS
Just as at home, even though you are on holiday, local life will continue to go on around you and building work/road works are occasionally unavoidable. Local authorities may grant permission to build/alter properties/roads without prior notice. Unfortunately such developments are beyond our control. We are not responsible for such work, are unable to prevent such work from taking place and cannot control the noise levels. However, should we be made aware of any building work which may reasonably be considered to have an adverse effect on the enjoyment of the accommodation, we will notify you as soon as possible and you will be given the opportunity to
- Continue with your reservation
- Transfer your booking to an alternative accommodation (subject to availability) with any difference in price being paid/refunded accordingly
- Cancel your reservation and receive a full refund of all monies paid
If you choose to continue with your reservation, it is on the understanding that it will be extremely unlikely that, after arrival, we will be able to move you, particularly during high season. Nor will any claim for compensation be accepted due to any inconvenience suffered or loss of enjoyment due to building work advised of pre-departure.
AIR CONDITIONING
Whether the cost of air conditioning is included in the rental rate or paid for separately in resort, the units must only be used while you are in the property, they must not under any circumstances be left on when you are not in the property.
COMPLAINTS PROCEDURE
In the unlikely event of a complaint regarding your accommodation, in the first instance, you must immediately inform the property owner/property manager in order to give them a chance to resolve the issue. Reasonable time should be allowed to remedy the issue, including locating parts, organising tradesmen etc. (please be aware that securing the services of plumbers, electricians etc., particularly at weekends and on national holidays, may take longer in foreign countries). If the property owner/property manager is unable to resolve your issue, then you should contact our office so that we may be given a chance to assist. It is very difficult to investigate issues thoroughly once you have vacated the accommodation. Vacating the property without our authorisation does not constitute adequate cause for a refund. If the complaint is not resolved to your satisfaction you must pursue this with the property owner/property manager. At our absolute discretion we may assist you in resolving the issue in an intermediary role only, but you must contact us in writing within 14 days of departure from the accommodation. Failure to do so will impede our ability to investigate the issue thoroughly and consequently impact the way in which your complaint is dealt with. We cannot be considered liable for loss, damage or disappointment arising from complaints of which we were not notified or given reasonable opportunity to rectify. Written notification of receipt of your complaint will be issued within 48 hours, with a full response (following our investigations) being issued within 14 days.
BEHAVIOUR
We want you to enjoy your holiday but you must remember that you are responsible for your actions. If you or any member of your party behaves, or appears to behave in a manner that could cause or be likely to cause danger, distress, damage or annoyance to others or the property, or, if the number of people staying at the property (including adults or children) exceeds the maximum occupancy stated on the website, either ourselves, the accommodation provider or another person in authority may terminate your booking. In these circumstances, we will have no further liability to you and will not be responsible for making any refund, meeting any expenses you incur, or paying any compensation. We reserve the right to refuse you as a customer or to continue dealing with you if we consider your behaviour to be disruptive, threatening or abusive towards our staff on the telephone, in writing or in person.
Should you or any member of your party be responsible for any breakages, loss or damage to the property or its contents, or if additional cleaning is necessary, these charges must be met by you and must be paid locally before vacating the accommodation, or the accommodation provider will arrange for an invoice to be sent to you on your return home.
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