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Our Greek islands
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New for 2009
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Frequently Asked Questions Click each question to view the answer
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What are the benefits of a villa holiday?
Booking a villa gives you the luxury of a holiday with the comfort, space, and privacy of a home. For example, you won't have to share your swimming pool with strangers, reserve your sun beds before dawn, join buffet queues at set meal times or pay high prices for poolside refreshments because off site purchases cannot be consumed in the area. Depending on the size of your party and the property you choose, a villa can be a less expensive option than a hotel or apartment as prices are calculated on a per property per week basis rather than a per person per night basis. Back to top
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When is the changeover day?
The majority of our villa owners are flexible and willing to accept an arrival on any day of the week. Some may stipulate a specific changeover day in order to maximise the number of days rented and avoid potentially unrentable gaps between bookings. Should the owner stipulate a set changeover day it will be stated in the website description. Back to top
Is there is a minimum stay requirement?
Generally the minimum stay requirement is one week (7 nights), although outside of high season some owners may consider reducing this to 4 nights although an additional supplement may be charged. Please contact us for details. Back to top
Are the advertised rates per person or per property?
Our prices are per property per week. There are no hidden under occupancy surcharges. Back to top
How do I calculate the cost of my villa rental if the dates span two different price bands?
In this case the cost is calculated on a pro rata basis, by taking the weekly rate and dividing it by 7 to obtain the nightly rate, and then multiplying the nightly rate by the relevant number of nights in each band. Back to top |
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What does 'Maximum Occupancy' mean?
This is the maximum number of people the villa can accommodate (excluding infants under the age of 2 years and sleeping in a baby cot). This maximum number takes into account any additional beds, i.e. camp beds/sofa beds that the owner may be willing to supply. The villa owner reserves the right to refuse entry or evict the entire party if the number of persons occupying the villa exceeds the stipulated maximum occupancy at any time.
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Are there any 'extras' to pay in resort?
Maybe. It depends on the villa as each property is individual. All villa rates include a weekly cleaning service and welcome grocery pack. Other facilities, such as air conditioning, sauna, jacuzzi etc may be included in the rental rate or may be payable directly to the villa owner in resort. These charges are stated in the individual villa's price panel and on your booking confirmation. Should you require any further clarification please contact our offices. Back to top
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What are the check in and check out times?
Check in is from 4pm on the day of arrival and check out is by 12 midday on the day of departure, unless otherwise agreed in writing. Back to top
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Is it possible to arrange an earlier check in or later check out time?
This is dependent on whether other customers are vacating the villa on your day of arrival or arriving at the villa on your day of departure as time needs to be allowed to service the villa thoroughly between bookings. The only way to guarantee an early check in or a late check out is to book and pay for an additional nights stay. In the case of an early check in this will reserve the villa from 4pm the day prior to your scheduled arrival thereby allowing you immediate access to the villa upon reaching resort. In the case of a late check out this will reserve the villa until midday the day after your scheduled departure thereby allowing you to stay in the property until you need to leave for the airport. The alternative is to wait until nearer the time. Depending on the availability status of the villa, the owner may permit an early check in or late check out. This may be subject to a small surcharge if it is necessary to re-organise cleaning schedules or employ additional cleaners to accommodate your request and will be granted and arranged entirely at the owner's discretion. Back to top |
How often is the villa cleaned?
The villa will be serviced and linen and towels changed once per week. If you are staying for 7 nights the villa will be cleaned prior to your arrival and then again after your departure. If you are staying for 14 nights the villa will be given a mid stay clean as well. Back to top
What can I expect to find in my welcome pack?
This will vary depending on the villa owner, however, as a minimum it will include water, fruit juice, tea, coffee, milk, sugar, bread, butter, jam/marmalade and a small packet of biscuits. In addition a small amount of washing up liquid, dishwasher salt, one toilet roll per bathroom and one bar of soap per bathroom will be provided. Back to top |
Are towels and bed linen provided?
Bathroom towels (1 large towel & 1 hand towel per person) will be provided. Bed linen is provided (including bed linen for baby cots where applicable). Tea towels are also provided. Beach towels are not provided and we kindly request that towels supplied for use inside the villa are not to be used outside the villa, by the pool, or at the beach. Back to top
Are an iron and ironing board provided?
Yes, these are provided at our villas. Back to top
Are hairdryers provided?
Only if stated in the villa description. Back to top |
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Are baby cots and highchairs provided?
The majority of our villas are able to supply one of each item free of charge. It may be possible to arrange more than one of each item for a small fee or you may wish to bring your own travel cot with you. Please check the individual property descriptions for details or contact our office. Back to top
Do you require a security deposit to safeguard against breakages/damages?
At present, no. We trust you to treat the villa with respect and be responsible for ensuring the villa is returned in the same state of repair and reasonable level of cleanliness it was received in. We expect you to be honest and report all breakages to the villa owner/manager. Depending on the item broken you can either replace it or pay for the damage so the villa owner/manager can organise a replacement, so that the villa is fully equipped
for the next customers. Back to top
What is the electricity voltage and what type of plugs are required?
The voltage is 220 and the plugs are 2 pin. Back to top
Do the villas have satellite television?
Many of the villas feature a satellite package of some description, however this does not guarantee a large selection of English speaking channels. They may be predominantly European or Arabic channels with a limited selection of English channels. If this is important to you then please check with our office for details. Back to top
What is the difference between a special request and a special requirement?
We do make a distinction between the two. A special requirement is something that is vital to your enjoyment of the accommodation and must be advised to us prior to confirming your booking, i.e. the provision of a baby cot, so we can obtain written confirmation from the villa owner and collect any additional fees where applicable. Special requests, i.e. a late check out, will be passed onto the relevant accommodation provider, but unfortunately neither we nor the accommodation provider can guarantee that they will be met. Back to top
Are any of the villas featured suitable for disabled guests?
Unfortunately none of the villas we feature are specifically adapted for disabled visitors as generally internal doors are not wide enough to allow wheelchair access. If any member of your party has an existing medical problem or disability which may affect the use of your accommodation we must be advised in writing prior to confirming your booking. If we are not advised of the full details at the time of booking we cannot be held responsible for the suitability of your accommodation and if it is later discovered to be unsuitable and subsequently becomes necessary to change your accommodation or cancel your reservation, normal cancellation charges will apply. Back to top |
How much deposit is required?
25% total villa rental cost is required to confirm your provisional booking. For late bookings, i.e. within 8 weeks of the rental commencing, full payment is required. Back to top
When is the balance payment due?
The final balance payment is due no later than 8 weeks before the rental commences. An email reminder will be sent to you before this date confirming the amount due and method of payment. Back to top
What methods of payment do you accept?
Payment can be made by cheque, bank transfer, Visa or Mastercard. Full details can be found on the payment section of the booking form. Back to top
What financial protection do I have? |
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| If you are concerned about financial security, then ensure that you pay for your accommodation by credit card. In accordance with the Consumer Credit Act (1974) any purchase costing more than £100 and under £30,000 is protected, as the consumer can pursue the issuer if the goods or services are not delivered. Please refer to ? for more information. Back to top |
What is your cancellation policy?
All cancellations must be notified to us in writing and will become effective on the date of receipt. All deposits are non refundable. Cancellation charges will be levied as per our terms and conditions. Back to top
Is Travel Insurance essential?
We strongly recommend you take out travel insurance from the moment you make your booking so you are protected against a medical emergency or certain other unforeseen circumstances that may prevent you from traveling. It is your responsibility to ensure that your insurance cover is suitable and adequate for your needs. Back to top
How will I know where to find the villa and where will I collect the key?
Once your final balance payment has been received we will send you your accommodation voucher along with comprehensive driving directions, key handover instructions and a local contact number should you require any assistance in resort. Back to top
Are there any reductions for long term rentals?
Many owners are willing to offer rate reductions for long term rentals outside of high season. Generally a long term rental is considered to be more than 4 consecutive weeks. Back to top
If I have a problem with the accommodation in resort who should I contact?
As an independent traveller who has booked a private villa with a rental agent (as opposed to a package holidaymaker who has booked with a tour operator) we respect your choice and do not wish to disturb you during your stay so do not employ resort reps to make regularly scheduled visits to your accommodation. Instead each villa is looked after by either the villa owner or a property manager. They are responsible for ensuring that the villa is in a good clean condition and everything is in good working order. As they are responsible for the property and have the necessary contacts with local tradesmen, the quickest way to get an issue resolved is to speak to them directly, so appointments for investigation and repairs can be arranged swiftly between you for a mutually convenient time. Back to top
Who do I contact if I wish to make a complaint?
In the unlikely event of a complaint regarding your accommodation, in the first instance you must immediately inform the villa owner/property manager to give them a chance to resolve the issue. Reasonable time should be allowed to remedy the issue including locating parts, organising tradesmen etc (please be aware that securing the services of plumbers, electricians etc particularly at weekends and on national holidays can take longer in foreign countries). If the villa owner/property manager is unable to resolve your issue then you should contact our office so we may be given a chance to assist, as it is very difficult to investigate issues thoroughly once you have left resort. Vacating the property without our authorisation does not constitute adequate cause for a refund. If the complaint is not resolved to your satisfaction then you must pursue this with the accommodation owner directly. At our absolute discretion we may assist you in resolving the dispute in an intermediary role only, but you must contact us in writing within 14 days of departure from the accommodation. Failure to do so will impede our ability to investigate the issue thoroughly and consequently impact the way in which your complaint is dealt with. We cannot be considered liable for damage, loss or disappointment arising from complaints of which we were not notified or given reasonable opportunity to rectify. As per our terms and conditions, written notification of receipt of your complaint will be issued within 48 hours with a full response (following our investigations) being issued within 14 days. Back to top
Is my villa likely to be affected by building work?
Just as at home and even though you are on holiday, local life will continue to go on around you and as many Mediterranean resorts are still growing, occasionally building works and roadworks are unavoidable. Local authorities may grant permission for work to take place without prior notice and unfortunately such developments are beyond our control and we are unable to stop such work taking place. Should we become aware of any work taking place in the vicinity of your villa that is likely to have an adverse effect on the enjoyment of your holiday we will endeavour to advise you prior to your departure. For further information regarding situations with building/road works please refer to our terms and conditions. Back to top |
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What can I do if I have left personal belongings in the villa?
Regrettably we are unable to return to you items discovered in the villa after your departure. Each villa requires thorough servicing after each departure and cleaning teams will remove and discard any items left in the property. It is your responsibility to ensure that all your belongings are removed from the property so please ensure that you check the villa thoroughly including the drawers, wardrobes, bathroom cabinets , safety deposit box, clothes line, under beds etc before leaving. Back to top |
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How can I find out more about my chosen destination?
Check out the Passport To Greece Mini Travel Guides. These are not designed to be 'in depth' travel guides but more to give you an idea of what there is to see and do on each island which can be especially useful for first time visitors. For more detailed information we suggest you contact the Greek Tourist Board to locate the nearest regional office to you. We have a link to them on the left hand side of this page.
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Private Holiday Villas in Greece
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